TRWTOP REPLICA WATCHES
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Refund policy

At TRW, we accept eligible returns in accordance with the conditions below. The return shipping arrangements and any applicable deductions depend on the reason for your return.

1. Return Period

Please contact us within 14 days of receiving your order to request a return. After notifying us, send the item back within the following 14 days using the return instructions provided.

This return period does not limit any additional rights you may have concerning faulty, damaged or incorrectly described goods under applicable consumer law.

2. Faulty, Damaged or Incorrect Items

If your item arrives damaged, has a manufacturing defect, or differs from what you ordered, please contact us with your order number and a description of the problem. Photos or a short video can help us assess the issue.

  • We cover the return shipping costs for confirmed defects or damage not caused by the customer.
  • No restocking fee applies to these returns.
  • We will provide a prepaid return method or arrange reimbursement of agreed, reasonable return shipping costs.
  • Where a refund is due, it will include the applicable purchase amount and any delivery charges required to be refunded by law.

3. Change-of-Mind Returns

If you wish to return an item because you no longer want it, dislike its appearance, or have changed your preference, the following conditions apply where permitted by law:

  • You are responsible for the return shipping costs.
  • A restocking fee equal to 10% of the total amount actually paid for your original order will be deducted from your refund.
  • The item must be unaltered, complete with its supplied accessories, and unworn beyond reasonable inspection.
  • Please return the original packaging wherever available and pack the item securely.

For example, if your original order total was $300, the applicable restocking fee would be $30. Any proposed deductions will be explained before you send the item back.

The 10% restocking fee does not apply where prohibited by applicable consumer law, including an eligible UK statutory cancellation.

4. Customer-Caused Damage

Damage caused by accidents, misuse, unauthorised repairs, alterations or use beyond the product’s stated specifications does not qualify for free return shipping under our defect policy. Normal wear and tear is also excluded.

These exclusions do not apply to an underlying manufacturing defect or a product that fails to match its description.

5. How to Request a Return

  1. Contact us through our Contact Us page with your order number and the item you wish to return.
  2. For a product fault or delivery problem, describe the issue and include supporting photos or video where available.
  3. Use the return address and shipping instructions we provide. The dispatch address on your parcel may not be the correct return address.
  4. Keep your shipping receipt and tracking details until your return is resolved.

6. Refunds

Refunds are issued to the original payment method. We will notify you of the refund amount and explain any permitted deductions.

We process refunds without undue delay and within 14 calendar days of receiving the returned goods, or receiving valid evidence of return where applicable law requires an earlier refund. Your payment provider may require additional time to display the credit.

7. UK Cancellation Rights

For eligible UK online purchases, you may cancel within 14 days of receiving your goods without giving a reason. You then have a further 14 days to return them.

No fixed restocking fee applies when you exercise this statutory right. A deduction may apply for a reduction in value caused by handling beyond what is reasonably necessary to inspect the goods. For a complete order cancellation, we also refund the standard outbound delivery charge, where paid. Any additional cost of premium delivery is excluded unless otherwise required by law.

You are responsible for change-of-mind return shipping where this was disclosed before purchase. We cover return shipping for eligible faulty or incorrectly supplied goods.

8. Your Consumer Rights

Nothing in this policy excludes or restricts rights that cannot be excluded under applicable consumer law. Where mandatory local requirements provide greater protection, those requirements apply.