Shipping Policy

TRW ships orders using Royal Mail. Please review the processing and delivery information below before placing your order.

1. Order Processing

Orders are prepared and dispatched within 2–3 days after the order is placed, provided payment has been successfully received and the delivery information is complete.

If an issue affects dispatch, we will contact you using the details provided with your order.

2. Estimated Delivery Time

Delivery is estimated to take 8–15 days after dispatch. This delivery period is separate from the 2–3 day order processing period.

All timeframes stated in this policy are calendar days. Delivery estimates may be affected by public holidays, severe weather, postal disruptions or other circumstances affecting the delivery route. If a significant delay occurs, please contact us for assistance.

3. Shipping Carrier

We use Royal Mail for shipping. Where tracking is available for your shipment, we will provide the tracking details in your dispatch notification.

Tracking information may take time to appear after the parcel has been handed over to the carrier.

4. Shipping Charges and Destinations

Available delivery destinations and any applicable shipping charges are displayed at checkout before you complete payment. Please review the delivery address and order total carefully.

5. Delivery Address and Changes

Please provide a complete and accurate delivery address, including the recipient’s name, street address and postcode.

If you notice an address error after ordering, contact us as soon as possible. We will check whether the address can be updated before dispatch. Changes may be difficult once the parcel is with Royal Mail.

6. Delayed or Missing Parcels

If your order has not arrived within the estimated delivery period, contact us with your order number and any available tracking information.

We will review the shipment status and work with the carrier to investigate. If a parcel is confirmed lost or cannot be delivered, we will discuss an appropriate resolution with you, including a replacement or refund where applicable.

7. Items Damaged in Transit

If your order arrives damaged, please contact us promptly. Where possible, retain the packaging and provide photographs of the parcel and the affected item to help us assess the issue.

For confirmed damage not caused by the customer, we cover the return shipping costs and do not charge a restocking fee. Please refer to our Return and Refund Policy for further details.

8. Contact Us

For shipping questions or help with a delivery, please use our Contact Us page and include your order number so we can locate your purchase.